Docente
Eduardo Manuel Machado De Moraes Sarmento Ferreira

Eduardo Manuel Machado De Moraes Sarmento Ferreira
emo***@gmail.com
C712-9F24-2C8B
0000-0002-8763-0798

Resume

Eduardo Moraes Sarmento é professor no Instituto Superior de Economia e Gestão (ISEG - Universidade de Lisboa). Possui doutoramento em Economia com especialidade em Turismo pelo Instituto Superior de Economia e Gestão (ISEG) da Universidade de Lisboa e agregação em Gestão com especialidade em Turismo pela Universidade de Aveiro. É consultor internacional na área do Desenvolvimento e do turismo e autor de vários artigos científicos internacionais em revistas de topo bem como autor de diversos livros técnicos na área da Sustentabilidade, Economia, Turismo e Metodologia Científica. Tem sido referee internacional de diversas revistas internacionais de referência na área do turismo e do marketing. Orientou diversas teses de doutoramento em várias Instituições (Universidade Lusófona, IGOT-ESHTE, ISEG da Universidade de Lisboa e Universidade de Aveiro) bem como dissertações de mestrado. Tem sido júri de provas de doutoramento e de mestrado em Portugal e no estrangeiro. É ainda investigador no CEsA (ISEG-CSG da Universidade de Lisboa).

Graus

  • Título de Agregado
    Provas de Agregação
  • Doutoramento
    Doutoramento em Economia
  • Mestrado
    Mestrado em Desenvolvimento e Cooperação Internacional
  • Licenciatura
    Economia

Publicações

Artigo em revista (magazine)

  • 2022-11, Achieving brand engagement and brand equity through co-creation process, Journal of Creative Communications

Livro

  • 2022, Plano de marketing e marketing digital na hotelaria e turismo, Nuno Abranja; Carvalho, Rita Vitorino , Lidel
  • 2021, O plano de marketing na hotelaria e turismo nas PMEs: do tradicional ao digital , Eduardo Moraes Sarmento; Rita Carvalho; Nuno Abranja, LIDEL
  • 2021, A transformação digital em museus: a experiência do visitante e o alcance do Brand, Eduardo Moraes Sarmento, Edições Lusófonas
  • 2019, Os pequenos estados insulares em desenvolvimento e os desafios da sustentabilidade, Eduardo Moraes Sarmento, Edições Universitárias Lusófonas
  • 2017, The impact of generation Y’s customer experience on emotions: Online banking sector, Loureiro, S.M.C.; Sarmento, E.M.
  • 2017, Creativity in Intelligent Technologies and Data Science, Eduardo Moraes Sarmento; Sandra Loureiro, Springer International Publishing
  • 2008, O Turismo Sustentável como Fator de Desenvolvimento das Pequenas Economias Insulares. O Caso de Cabo Verde, Eduardo Moraes Sarmento, Edições Universitárias Lusófonas

Capítulo de livro

  • 2022, Exploring co-creation process in the wineries
  • 2021, State of the art about COVID-19 impact in Santiago University: Cape Verde, 16, IGI Global
  • 2021, Os museus de Mar em Cabo Verde
  • 2021, Estudos de públicos dos “Museus de Mar” em Portugal, Edições Lusófonas
  • 2020, The tourism and poverty challenge: a glance in Cape Verde, Role of Tourism in Achieving the Sustainable Development Goals
  • 2020, Incorporating Virtual Reality, Augmented Reality and related technologies in tourism industry. State of the art. , 13
  • 2020, Digitalization of Maritime Heritage in Sea Museums
  • 2019, Tourists’ lifestyle and foodservice tendencies in social media, The Routledge Handbook Of Gastronomic Tourism, Routledge
  • 2019, Overview of underpinnings of tourism impacts: The case of Lisbon destination
  • 2019, Overview of underpinnings of tourism impacts. Lisbon destination, The Routledge Handbook of Tourism Impacts, Routledge
  • 2019, O valor da marca no Instituto Superior Politécnico Católico de Benguela em Angola, Revista Lusófona de Economia e Gestão das Organizações R-LEGO, Edições Universitárias Lusófonas
  • 2019, O artesanato enquanto instrumento de turismo cultural no interior da ilha de Santiago em Cabo Ve). , Journal of Tourism and Cultural Heritage - PASOS
  • 2018, Social partner characteristics as facilitators of the wine Co-creation experiences, Managing and marketing wine tourism and destinations. Theory and cases
  • 2018, Social partner characteristics as facilitators of the co-creation of wine experiences
  • 2018, Loyalty challenges in hotel restaurants in Lisbon
  • 2017, The effect of corporate brand reputation on brand attachment and brand loyalty. The automobile sector, Cogent Business & Management
  • 2017, The Relationship Marketing on Social Software Platforms, The Routledge Handbook of Consumer Behaviour in Hospitality and Tourism, Routledge
  • 2017, The Impact of Generation Y's Customer Experience on Emotions. Online Banking Sector, Creativity in Intelligent Technologies and Data Science. Communications in Computer and Information Science series, 754, John Wiley & Sons, Inc.
  • 2017, Relationship marketing on social software platforms
  • 2017, Relationship Marketing. The case of Social Software Platforms, Handbook of Consumer Behaviour in Hospitality and Tourism, Routledge. Taylor and Francis Group Publishing
  • 2017, New-age elderly in Germany. How to live better with healthy experiences, Journal of Tourism & Development, 1, 27/28, Universidade de Aveiro
  • 2017, Making museums attractions to tourist. Serious leisure, meaningfulness and emotions as drivers to Engagement, Journal of Tourism & Development., 1, 27/28, Universidade de Aveiro
  • 2017, Insights about destination brand. Madeira case study, 9, 1
  • 2017, How customer experience attributes can influence customer satisfaction and online bank credibility, Euromed Press
  • 2017, Foodservice tendencies and tourists’ lifestyle: new trends in tourism, Journal of Tourism & Development, 1, 27, Universidade de Aveiro
  • 2017, Engaging tourists with museums in Lisbon destination, Conference book Proceedings of ANZMAC. Marketing in a Post Disciplinary Era
  • 2017, Customer experience attributes, Global and national business theories and practice. Bridging the past with the future, Euromed
  • 2017, Análise do cluster do calçado em Portugal. Competitividade e internacionalização, Revista Lusófona de Economia e Gestão das Organizações R LEGO , 5
  • 2016, Engaging tourists with museums in the destination Lisbon, ANZMAC
  • 2016, Engaging the elderly tourists in museums
  • 2016, Captivating tourists to Museums. Young versus senior museum visitors
  • 2015, Internet in the intermediation role of travel agents. The Portuguese case
  • 2015, I love you… but not unconditionally. Perceptions about luxury fashion brands., Porto Business School
  • 2015, Feeling better while waiting. The influence of intrinsic cues of hospital lobby in Portugal and South Korea, Porto Business School
  • 2014, Exploring the perceptions of the millennial generation about corporate social responsibility. Luxury fashion brands
  • 2014, Driving information through social network. Usefulness and adoption of information about firms in Facebook, Tourism and Management Studies International Conference
  • 2014, Attitudes and behaviours amongst a sample of young adults. Recycling and prevent wastes, TMS Management Studies International Conference
  • 2013, Customer Relationship Management. A sua importância no setor hoteleiro, Livro de Atas SOPCOM
  • 2010, Epistemologia e Metodologia, . Edições CEsA (Centro de Estudos sobre África e do Desenvolvimento) e ACEP (Associação para a Cooperação entre os Povos).
  • 1996, A legal approach to tourist sustainable development indicators in small development islands, Small Islands: Marine Science and Sustainable Development, American Geophysical Union

Artigo em revista

  • 2022, Achieving Brand Engagement and Brand Equity Through Co-creation Process
  • 2021-12-13, Analyzing Madeira and Bermuda as Two Different Destinations: A Text Mining Approach, Journal of Promotion Management
  • 2021-12, Exploring the role of norms and habit in explaining pro-environmental behavior intentions in situations of use robots and AI agents as providers in tourism sector, Sustainability
  • 2021-12, Exploring the Role of Norms and Habit in Explaining Pro-Environmental Behavior Intentions in Situations of Use Robots and AI Agents as Providers in Tourism Sector, Sustainability
  • 2021, Exploring emotional states and surprising consumption as drivers of engagement at music festivals., Journal of Tourism & Development
  • 2021, Challenges of a small insular developing state: Cape Verde., Tourism and Hospitality Research
  • 2020-11, Effects of COVID-19 and tourism - Portugal, Special Edition regarding covid-19 and tourism
  • 2019-10-03, What is the core essence of small city boutique hotels?, International Journal of Culture, Tourism and Hospitality Research
  • 2019-02-06, Fostering Online Relationships With Brands Through Websites and Social Media Brand Pages, Journal of Promotion Management
  • 2019-02-06, Analysing Consumer-Brand Engagement Through Appreciative Listening on Social Network Platforms, Journal of Promotion Management
  • 2019-01-27, Exploring the Determinants of Instagram as a Social Network for Online Consumer-Brand Relationship, Journal of Promotion Management
  • 2019, What is the core essence of small city boutique hotels?, International Journal of Culture, Tourism, and Hospitality Research
  • 2019, Place attachment and tourist engagement of major visitor attractions in Lisbon, Tourism and Hospitality Research
  • 2019, Place attachment and tourist engagement of major visitor attractions in Lisbon, Tourism and Hospitality Research
  • 2018-10-07, Tourism marketing for developing countries: battling stereotypes and crises in Asia, Africa and the Middle East, Journal of Tourism and Cultural Change
  • 2018-10-07, Tourism marketing for developing countries: battling stereotypes and crises in Asia, Africa and the Middle East, Journal of Tourism and Cultural Change
  • 2018-07-30, THE ROLE OF WORD-OF-MOUTH AND CELEBRITY ENDORSEMENT IN ONLINE CONSUMER-BRAND RELATIONSHIP: THE CONTEXT OF INSTAGRAM, Global Fashion Management Conference
  • 2018-07-30, THE PERCEPTION OF ACTIVE LISTENING PRACTICE ON SOCIAL NETWORKS, Global Fashion Management Conference
  • 2018-07-30, EXPLORING HOW BRANDS CREATE AND MAINTAIN ONLINE RELATIONSHIPS THROUGH THEIR WEBSITES, FACEBOOK AND INSTAGRAM BRAND PAGES, Global Fashion Management Conference
  • 2018-06-26, Engaging visitors in cultural and recreational experience at museums, Anatolia
  • 2018-06-04, Enhancing brand equity through emotions and experience: the banking sector, International Journal of Bank Marketing
  • 2018, Social partner characteristics as facilitators of the co-creation in wine experiences
  • 2018, Enhancing brand equity through emotions and experience: the banking sector, International Journal of Bank Marketing
  • 2017-10-02, Exploring sources and outcomes of trust and commitment to nonprofit organizations: The case of Amnesty International Portugal, International Journal of Nonprofit and Voluntary Sector Marketing
  • 2017, The effect of corporate brand reputation on brand attachment and brand loyalty: Automobile sector, Cogent Business and Management
  • 2017, Recent gastronomic touristic tendencies based on a netnography model analysis
  • 2015, Tourism destination competitiveness in São Tomé and Príncipe, Anatolia

Edição de livro

  • 2021, 2, Edições Lusófonas

Relatório

  • 2020-08, Estudo da cadeia de valor do sector do turismo - Angola
  • 2020-06, Medidas para a retoma do turismo Angolano
  • 2020-04-30, Diagnóstico Sectorial e Plano de Acção para o Turismo
  • 2019-08-01, Development of Tourism Master Plan (2019-2030) for the Island of Santiago in Cabo Verde.
  • 2018-10-04, Indicadores de qualidade de vida dos idosos da (calidad de vida de los enfermos de una) comunidade de uma alta área urbanizada da região da Amazônia Brasileira, http://dx.doi.org/10.21840/siic/155683
  • 2017-12-04, Plano Estratégico para a ilha de Santiago (2019 e 2030), http://dx.doi.org/10.6028/nist.ir.8117es
  • 2017, Observatório dos Direitos. Relatório Narrativo Final
  • 2015-12-21, Perfil do turista russo no desenvolvimento da Macaronésia

Artigo em jornal

  • 2018-07-20, Viva o turismo. Abaixo a descaracterização dos bairros históricos, Publituris
  • 2016-04-28, O Turismo em tempos conturbados, Publituris
  • 2015-06-13, Boa Vista. A vida simples nunca saiu daqui, Público
  • 2015-06-12, Novos ventos de mudança no turismo. E a seguir?, Publituris
  • 2010-09-23, O papel do turismo nos PALOP e o desenvolvimento da economia portuguesa?, Semanário SOL

Tradução

  • 2012, Studies and Technical Assistance in all Sectors
  • 2001, Relatório de Desenvolvimento Humano 2000, United Nations Development Programme
  • 2000, Relatório de Desenvolvimento Humano 1999, United Nations Development Programme

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