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Class Management of Organizational Communication

  • Code

    Code

    ULHT265-5907
  • Syllabus

    Syllabus

    1. information and communication

    • distinction and relationship between information and communication.

     

    2. Types of communication

    • written, oral or verbal and non-verbal.

     

    3. The communication in organizations

    • its evolution, importance and functions.

     

    4. The communication process

    • an explanatory model, filtering and distortion in the communication.

     

    5. Listening and listening

    • distinction between listening and hear, why people do not know how to listen competently, consequences for managers of their incompetence in listening and some benefits of effective listening in organizations.

     

    6. Communication models

    • CARESS and how to give constructive feedback.
    • PAPI and how to present a proposal adjusted to each style.
    • SARA and how to communicate in a way adjusted to each style.

     

    7. Organizational communication networks

    • types, their meanings and their communication effectiveness.
    • some characteristics and configurations of informal networks.
    • the core concepts associated with social network movement.
  • Objectives

    Objectives

    • Knowing how to distinguish information from communication, explaining what their relationship is, differentiating the types of communication and properly interpreting the messages emitted by non-verbal language through the signs and symbols displayed by people.
    • Be able to explain the communication process, as well as the evolution, importance and functions of communication in organisations.
    • To be able to explain the difference between listening and hearing, as well as why people do not listen competently and to refer to the disadvantages for managers and the advantages of effective listening for organizations.
    • Be able to identify and characterise the models of communication and be able to make proposals adjusted to each of their styles.
    • Be able to identify and explain the types of organisational communication networks, some characteristics of informal communication networks, the fundamental concepts related to moving in a social network and its usefulness.
  • Teaching methodologies and assessment

    Teaching methodologies and assessment

    The theoretical-practical classes include the exposition and discussion of several themes, accompanied by illustrative examples that occur in an organisational context, as well as the analysis and critical commentary of situations that illustrate the (in)effectiveness of the communication process that occurs in organisations.

     

    The assessment is made on a scale of 0 to 20 values and involves the completion of an individual work that corresponds to 100% of the final mark, which must comply with the defined standards. The module will be approved when the final mark is at least 10.

     

    The continuous assessment process requires the completion of the requested individual work and the attendance of at least 90% of the classes, unless otherwise authorised by the Course Director. If the mark obtained is less than 10/20, or if you wish to improve your mark, you can take the 2nd assessment period. For more information please read the Course Regulations.

  • References

    References

    • Cunha, M.P., Rego, A., Cunha, R.C., Cabral-Cardoso, C. & Neves, P. (2016). Manual de Comportamento Organizacional e Gestão. 8ª Edição. Lisboa: RH Editora. ISBN 9789728871581.
    • Monteiro, A. C., Caetano, J. A. C., Marques, C. H. & Lourenço, J. M. (2008). Fundamentos de Comunicação. 2ª Edição. Lisboa: Edições Sílabo. ISBN: 9789726185154.
    • Lopes, M. P. & Cunha, M. P. (2011). O Mundo é Pequeno: o que podemos aprender sobre o networking e as redes sociais. Lisboa: Actual Editora. ISBN: 9789896944773.
    • Rego, A. (2016). Comunicação Pessoal e Organizacional – Teoria e Prática. 4ª Edição. Lisboa: Edições Sílabo. ISBN: 9789726188520.
    • Robbins, S. P. (2007). Comportamento Organizacional. 11ª Edição. São Paulo: Pearson Prentice Hall. ISBN: 9798576050024.
    • Sekiou, L., Blondin, L., Fabi, B., Peretti, J-M., Bayad, M., Alis, D. & Chevalier, F. (2009). Gestão dos Recursos Humanos. Lisboa: Instituto Piaget. ISBN: 9789896590079.
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