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Presentation
Presentation
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Class from course
Class from course
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Degree | Semesters | ECTS
Degree | Semesters | ECTS
| Anual | 4
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Year | Nature | Language
Year | Nature | Language
1 | Mandatory | Português
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Code
Code
ULHT265-5908
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Prerequisites and corequisites
Prerequisites and corequisites
Not applicable
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Professional Internship
Professional Internship
Não
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Syllabus
Syllabus
1. Conflict Management
- The concept of conflict, its origin and causes of conflict.
- Types of conflict.
- Levels of conflict, the continuum of conflict intensity and levels of conflict escalation.
- The functional and dysfunctional conflicts.
- The conflict process.
- Effective and ineffective strategies to avoid conflicts.
- Methods and techniques of conflict resolution.
2. Negotiation Management
- The concept of negotiation.
- Basic concepts associated with negotiation processes.
- The negotiation process.
- Types of negotiation and respective strategies: distributive and integrative.
- The importance in the negotiation process of biases in decision making, the role of personality variables, the use of third parties, the influence of different cultural contexts and the effects of cultural differences on negotiation styles.
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Objectives
Objectives
At the end of this module it is supposed that each student is able to achieve the following learning objectives:
- know the concepts and know how to apply them in the analysis of what has occurred in an organisational context.
- to be able to identify in a conflict situation the parties involved, the context in which it occurred, the cause(s) of that conflict, when it was perceived by the parties, when it manifested itself, which were the interests and positions of the parties involved in the dispute, which strategies were used to deal with it, what was the (in)effectiveness of the strategies used and if there was, or not, recourse to third parties and, if yes, how was that intervention.
- to be able to identify adequately, in a negotiation, the type of negotiation strategy used by the parties, what was the behaviour of the parties involved in each of the stages of the negotiation process and what were the results obtained for each of the parties involved.
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Teaching methodologies and assessment
Teaching methodologies and assessment
The theoretical-practical classes include the exposition and discussion of the various themes, accompanied by illustrative examples that occur in an organisational context, as well as analysis and critical comment of simulations illustrating conflict and negotiation processes that occur in organisations.
The assessment is made on a scale of 0 to 20 values and involves the completion of an individual work that corresponds to 100% of the final mark, which must comply with the defined standards. The module will be approved when the final mark is at least 10.
The continuous assessment process requires the completion of the requested individual work and the attendance of at least 90% of the classes, unless otherwise authorised by the Course Director. If the mark obtained is less than 10/20, or if you wish to improve your mark, you can take the 2nd assessment period. For more information please read the Course Regulations.
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References
References
- Bilhim, J.F. (2009). Teoria Organizacional: Estruturas e pessoas. 6ª Edição. Lisboa: ISCSP. ISBN: 9789728726751.
- Cunha, M.P., Rego, A., Cunha, R.C., Cabral-Cardoso, C. & Neves, P. (2016). Manual de Comportamento Organizacional e Gestão. 8ª Edição. Lisboa: RH Editora. ISBN 9789728871581.
- Jesuíno, J. C. (1992) . A Negociação. Estratégias e Tácticas. Lisboa: Texto Editora. ISBN: 972-47-0362-2.
- Robbins, S. P. (2011). Comportamento Organizacional. 11ª Edição. São Paulo: Pearson Prentice Hall. ISBN: 9798576050024.
- Robbins, S. & Judge, T. A. (2010) . Comportamento Organizacional – Teoria e prática no contexto brasileiro. 14ª Edição. São Paulo: Pearson Education do Brasil. ISBN: 978-85-7605-569-3.
- Robbins, S; Judge, T. (2019). Organizational Behavior. Pearson Education Limited (18th edition). ISBN: 9780134729749.
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Office Hours
Office Hours
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Mobility
Mobility
No
