Production Management

Presentation

Operations Management (OM) deals with the design, management and continous improvement of processes used to create and deliver to clients products and services that a firm produces. In a simple way, OM is the function with the responsability for production and delivery of whatever a firm does as its business.

Nowadays, more frequently we are talking about Operations and Supply Chain Management.

Part of this Programme

Economics

Level of Qualification|Semesters|ECTS

| Semestral | 5

Year | Type of course unit | Language

3 |Mandatory |Português

Code

ULHT32-3687

Recommended complementary curricular units

We highly recomend that the students have completed a basic course on statistics, including frequency distributions and descriptive measures, probability and probability distributions (Binomial, Normal, Poisson).

Prerequisites and co-requisites

n/a

Professional Internship

Não

Syllabus

I ¿ Introduction to Operations Management. Basic concepts: Operations and productivity; Business strategy and operations. Project management and control: Project management techniques: CPM/ PERT; Cost - time trade offs.

II ¿ Process analysis and management. Process analysis and design. Quality management: Statistical process control.  Methodology  6-Sigma for continous improvement. Aggregate Planning: Chase and level strategies. Short - term scheduling: Scheduling: Priority rules for dispatching jobs. Waiting lines: Models MM1 and MMS.

III ¿ Supply Chain Management. Concepts. Lean techniques: JIT, Kanban. Inventory Management: ABC analysis; EOQ; Probability models: fixed quantity with constant and random demand, and fixed - period with random demand systems. Materials Requirements Planning (MRP).

Objectives

The objective is to give to the students the concepts and techniques to allow them to understand and work on continous processes of industrial and services operations.

Teaching methodologies and assessment

The teaching approach to this subject is focused on the resolution of typical operations management problems, through sessions of presentation of the theoretical grounds and its application to solve practical exercises.

The students evaluation is done through two written tests (40% + 50%) in English or Portuguese language, and class activity (10%). Approval will be obtained with a minimum global evaluation of 10 points (in 20)

References

• Heizer, J. & Render, B. (2013). Operations Management (11th edition). New Jersey, USA. Pearson.
• Jacobs, F. & Chase, R. (2017). Operations and Supply Chain Management (15th edition). McGraw-Hill.
• Krajewski, L., Ritzman, L. & Malhotra, M. (2018). Operations Management: Processes and Supply Chains (12^th edition). New Jersey, USA. Pearson.

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