Class Crisis Management in Aeronautics

The Curricular Unit aims to develop in students the necessary skills for crisis management in aeronautics in general and, seeking at all times to safeguard the organizational image, both in the internal and external environment.

Syllabus (S):

S1: Fundamental concepts, historical background and objectives of organizational crisis management;

S2: Types and elements of crises, crisis and risk management and, cause and consequence of crisis management;

S3: Models of threats and errors;

S4: Model of planning and crisis management in aeronautics and phases of crisis management;

S5: Team Resource Management (CRM);

S6: Crisis management and leadership;

S7: Planning and decision making in crisis management;

S8: Communication in crisis situations;

S9: Business continuity plan and organizational resilience;

S10: National and international regulation on crisis management in aeronautics.

Use of virtual reality to simulate accidents/incidents

Barton, L. (2007). Crisis leadership now: A real-world guide to preparing for threats, adisaster, sabotage, and scandal. New York: McGraw-Hill.

Bernstein, J. (2011). Manager´s guide to crisis management. McGraw-Hill.

Dezenhall, E., & Weber, J. (2011). Damage control (Revised & Updated): The essential lessons of crisis management. USA: Portfolio.

Harvard Business Essentials (2004). Crisis management: Master the skills to prevent disaster. Boston: Havard Business Press.

Hopkin, P. (2014). Fundamentals management: Understanding, evaluating and implementing effective risk management (5^th Ed.). New York: Kogan Page.

Smith, D., & Elliot, D. (2006). Crisis management. Londres: Routledge.

Vanvactor, J. (2015). Crisis management: A leadership perspective. Virginia: Nova Science Publishers.

Well, A., & Rodrigues, C. (2003). Commercial aviation safety (4^th Ed.). New York: McGraw.