Class Operations Management

Operations Management (OM) deals with the design, management, and continuous improvement of processes used to create and deliver to clients products and services that a firm produces. 

I. Introduction to Operations Management. Basic concepts: Operations and productivity. Project management and control: Project management techniques: CPM/ PERT;
Cost - time trade-offs.
II. Process analysis and management. Process analysis and design. Quality management: Statistical
process control. Methodology 6-Sigma for continuous improvement. Aggregate Planning: Chase and
level strategies. Short - term scheduling: Scheduling: Priority rules for dispatching jobs. Waiting lines:
Models MM1 and MMS.
III. Supply Chain Management. Concepts. Lean techniques: JIT, Kanban. Inventory Management:
ABC analysis; EOQ; Probability models for independent demand: fixed quantity with constant and random demand, and fixed -
period with random demand systems. Dependent demand models.

During classes students work in groups and are changelled to apply the contents taught to real life problems .

1. Heizer, J., Render, B. & Munson, C. (2017). Operations Management: Sustainability and Supply Chain Management, Global Edition (12^th edition). Pearson. ISBN: 978-1-292-14863-2
2. Jacobs, F. & Chase, R. (2020). Operations and Supply Chain Management (16th edition). McGraw-Hill. ISBN: 9780070172265.