Class People and Team Management

This curricular unit aims to enable students to obtain the following skills: Understand People Management importance in tourism context; Understand Human Resources techniques; Define and deepen main concepts of leadership, motivation and group behavior as well as knowing how to explain how they are articulated with each other.

1 Introduction to people management in tourism organizations 1.1 Human Resources concept and objectives 1.2 Human Resources Management importance 1.3 Skills for work: Hard skills vs soft skills 1.4 Communication, Attitudes, Emotional Intelligence.

2 Human resources techniques in tourism organizations 2.1 Job analysis and qualification 2.2 Recruitment and selection 2.3 Integration and socialization 2.4 Reward system 2.5 Performance appraisal 2.6 Competence development and management 

3 Behavior of individual and groups 3.1 Leadership 3.2 Motivation 3.3 Group behavior and teams

Classes will be theoretical-practical, using an expository and reflective methodology for the presentation and discussion of contents, later supported by a methodology and application of concepts acquired in case analysis with the objective of interpreting, filtering information, having critical sense and creativity. Students will discuss in class the topics covered and carry out group and individual work. The chosen methodology also aims to encourage students to actively participate in class, developing critical skills and their skills for a fruitful self-study. It is intended to provide differentiated learning scenarios, namely through the realization of works that mobilize knowledge from different curricular units or intra-institutional cooperation and with organizations.

Continuous Assessment: behavior and participation (20% of the final grade), individual work and presentation (30%) and the individual test (50%).

• Baum, T. (2006). Human Resource Management for Tourism, Hospitality and Leisure. London: Thomson Learning.
• Carvalho, L. C., Bernardo, M. R. M., Sousa, I. D. & Negas, M. C. (2021). Gestão das organizações. Uma abordagem integrada e prospetiva. Lisboa: Edições Sílabo.
• Silva, V. P. G. & Reis, F. L. (2021). Capital humano. Temas para uma boa gestão das organizações. Lisboa: Edições Sílabo.