Class Gestão de Conhecimento Intercultural e Globalização

- In this global world, of great mobility and internationalization of companies, it is necessary to know how
to deal, within the scope of organizational culture, with the aspect of interculturality. This area, like many
others (ethics, environment, stakeholders, etc.), is part of the sustainability of organizations.
- At the end of this UC, students should know and apply the concepts of this area of ¿¿Human
Resources Management and its weight in Social Responsibility Management and its impact on
organizational sustainability.

Introduction to human culture
Cultural diversity
Internationalization and the cultural aspect
Company culture and acculturation
Culture and Civilization: two concepts
The symbolic aspect of cultural representations
Concept of Egocentrism and Ethnocentrism
Moral and ethical relativism
organizational ethics
worker ethics
Intercultural management in the context of globalization
Organizational behavior management
Management of multicultural workgroups
Leadership and assertive behavior
intercultural conflicts
Conflict management
Importance of communication in conflict resolution
Management and globalization
Open system: constraints
Information management: suppliers, consumers, competition, public opinion (Intranet and extranet)
entrepreneurial culture
Marketing
Explanatory models: consumer behavior
Sociological explanation of consumer behavior: belonging group and reference group - the social image
Information for decision making
career management

Classes will preferably be online/e-learning, via Moodle/Videoconference/ZOOM, in accordance with the rules in force at the ULHT.

Expository classes of participation and intervention.

- Presentation of practical cases based on established standards

- Continuous evaluation:

- Attendance is mandatory and active participation is valued.

- In addition to small works, students must present, at the beginning of classes, based on the theme given by the teacher, the Project (with methodological structure and schedule).

This work will have, by the teacher, permanent monitoring until its completion and oral presentation and discussion of the same.

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CEITIL, Mário. (2007). Gestão e Desenvolvimento de Competências. Lisboa: Sílabo.
COELHO, José Dias, et al. (2012). Repensar a Sociedade da Informação e do Conhecimento no Início do Século XXI: 10 anos de fóruns da Arrábida. Lisboa: Sílabo.
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DOMINGOS, Leonel Henriques. (2003). A Gestão de Recursos Humanos e o Desenvolvimento Social das Empresas. Lisboa: Edição ISCSP.
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Sílabo .
FINURAS, Paulo. (2011). Gestão Intercultural: pessoas e carreiras na era da globalização. 3ª Edição. Lisboa: Sílabo.