João Carlos Gonçalves Dos Reis

João Carlos Gonçalves Dos Reis
Nome Completo:
João Carlos Gonçalves Dos Reis


João Reis is an Assistant Professor of Services, Operations and Supply Chain Management. He received a Doctoral Diploma in Industrial Engineering from the University of Aveiro (Portugal-EU). In recent years, he has been conducting scientific research in the fields of Service Science, Industrial Engineering and Operations Management. He is a research fellow at the Research Center on Industrial Engineering, Management and Sustainability (EIGeS) and at the Research Unit on Governance, Competitiveness and Public Policy (GOVCOPP).


  • Mestrado
  • Licenciatura
  • Licenciatura
    Ciências Militares
  • Doutoramento
    Ciências Militares
  • Mestrado
    Ciências Militares
  • Doutoramento
    Engenharia e Gestão Industrial


Artigo em revista

  • 2023-04-21, Artificial Intelligence and disruptive technologies in Service Systems: a bibliometric analysis, International Journal of Innovation and Technology Management
  • 2023-04-15, User communities: from nice-to-have to must-have, Journal of Innovation and Entrepreneurship
  • 2023-02-21, Online Monitoring of Sensor Calibration Status to Support Condition-Based Maintenance, Sensors
  • 2023-01, Digital transformation: A meta-review and guidelines for future research, Heliyon
  • 2022-12-19, Artificial Intelligence Trends and Applications in Service Systems, Applied Sciences
  • 2022-12-09, Quintuple Helix Innovation Model for the European Union Defense Industry—An Empirical Research, Sustainability
  • 2022-10-12, Green Defense Industries in the European Union: The Case of the Battle Dress Uniform for Circular Economy, Sustainability
  • 2022-08, Where Are Smart Cities Heading? A Meta-Review and Guidelines for Future Research, Applied Sciences
  • 2022-06, A Conceptual Model Proposal to Assess the Effectiveness of IoT in Sustainability Orientation in Manufacturing Industry: An Environmental and Social Focus, Applied Sciences
  • 2022-05, Using Lean to Improve Operational Performance in a Retail Store and E-Commerce Service: A Portuguese Case Study, Sustainability
  • 2022-05, Fintechs and Institutions: A Systematic Literature Review and Future Research Agenda, Journal of Theoretical and Applied Electronic Commerce Research
  • 2022-02, United Nations (UN) Disaster Risk Reduction Framework: Case Study of the Portuguese Army on UN Challenges in the Context of Sustainable Risk Mitigation, Sustainability
  • 2022-01-31, Defence industries and open innovation: ways to increase military capabilities of the Portuguese ground forces, Defence Studies
  • 2022, Gender Equality in the European Union: the implementation of the women, peace, and security agenda,A Igualdade de Género na União Europeia: a implementação da agenda mulheres, paz e segurança, RISTI - Revista Iberica de Sistemas e Tecnologias de Informacao
  • 2021-11-12, Neverland or Tomorrowland? Addressing (In)compatibility among the SDG Pillars in Europe, International Journal of Environmental Research and Public Health
  • 2021-11, Civil-Military Cooperation: Integrated Logistics in Response to the COVID-19 Crisis, Logistics
  • 2021-08, Maintenance Prediction through Sensing Using Hidden Markov Models—A Case Study, Applied Sciences
  • 2021-06-25, Quality of Work Life According to Walton’s Model: Case Study of the Higher Institute of Defense Studies of Mozambique, Social Sciences
  • 2021-05, High-Tech Defense Industries: Developing Autonomous Intelligent Systems, Applied Sciences
  • 2021-04, The Role of Industry 4.0 and BPMN in the Arise of Condition-Based and Predictive Maintenance: A Case Study in the Automotive Industry, Applied Sciences
  • 2021-03, Two Sides of the Same Coin. University-Industry Collaboration and Open Innovation as Enhancers of Firm Performance, Sustainability
  • 2021-03, Counterintelligence Technologies: An Exploratory Case Study of Preliminary Credibility Assessment Screening System in the Afghan National Defense and Security Forces, Information
  • 2021-03, Circular Economy and Internet of Things: Mapping Science of Case Studies in Manufacturing Industry, Sustainability
  • 2021-01-06, Politics, Power, and Influence: Defense Industries in the Post-Cold War, Social Sciences
  • 2021, Using a Systematic Literature Review to Build a Framework for University-Industry Linkages using Open Innovation, Procedia Computer Science
  • 2021, The path to digital transformation: Overcoming prejudice in the digital era with service operations, International Journal of Services and Operations Management
  • 2021, Social networks in personnel selection: profile features analyzed and issues faced by hiring professionals, Procedia Computer Science
  • 2021, Influence of artificial intelligence on public employment and its impact on politics: a systematic literature review, Brazilian Journal of Operations & Production Management
  • 2021, Industrial Engineering and Operations Management a view from IJCIEOM 2020-2021, Brazilian Journal of Operations & Production Management
  • 2021, Exploratory Theoretical Model for the Implementation of Electric Vehicles: The Case Study of the Portuguese Army,Desenvolvimento de um Modelo Teórico–Conceptual para Implementação de Veículos Elétricos: Estudo de Caso do Exército Português, RISTI - Revista Iberica de Sistemas e Tecnologias de Informacao
  • 2021, Democracy and the challenges of globalisation: a theoretical framework, Sri Lanka Journal of Social Sciences
  • 2020-11-16, Artificial Intelligence Research and Its Contributions to the European Union’s Political Governance: Comparative Study between Member States, Social Sciences
  • 2020-11, Service robots in the hospitality industry: The case of Henn-na hotel, Japan, Technology in Society
  • 2020-08, Impact of Artificial Intelligence Research on Politics of the European Union Member States: The Case Study of Portugal, Sustainability
  • 2020-04, Selecting talent using social networks: A mixed-methods study, Heliyon
  • 2020-02, Sustainable economies: Using a macro-economic model to predict how the default rate is affected under economic stress scenarios, Sustainable Futures
  • 2020, The path to digital transformation: overcoming prejudice in the digital era with service operations, International Journal of Services and Operations Management
  • 2020, Counterintelligence in Afghanistan: Preliminary credibility assessment screening system, Advances in Military Technology
  • 2019-10-04, Gender Inequalities in the Military Service: A Systematic Literature Review, Sexuality & Culture
  • 2019, Implementing electric vehicles in public services: a case study research, International Journal of Electric and Hybrid Vehicles
  • 2019, Exploring Opportunities for Artificial Emotional Intelligence in Service Production Systems, IFAC-PapersOnLine
  • 2019, Addressing Service Failure and Recovery in Digital Service Systems: Opportunities and Challenges, Journal of Reviews on Global Economics
  • 2018-11-02, Service failure and recovery in technology-based business networks, International Journal of Quality and Service Sciences
  • 2018-07, Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry, International Journal of Production Economics
  • 2018, Omni-channel Service Architectures in a Technology-based Business Network: An Empirical Insight
  • 2017, Omni-channel Service Operations: Building Technology-based Business Networks, IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI)
  • 2012, Desenho e controlo de serviços multicanal: Um estudo de caso de um banco português, Revista Portuguesa E Brasileira de Gestão

Capítulo de livro

  • 2023, Towards Digital Transformation: A Case Study to Identify and Mitigate COVID-19 in the Retail Industry
  • 2022, Technological Disruption in Grocery Retail: An Overview of the Last Decade (2012–2021), Springer International Publishing
  • 2022, Chosen Aspects of Cultural Awareness Training in the Military. Case Study of Polish Troops’ Training in the years 2003–2020
  • 2021, Public Transport Systems and its Impact on Sustainable Smart Cities: A Systematic Review
  • 2021, Open Innovation and User-Community as Enhancers of Sustainable Innovation Ecosystems
  • 2021, Eco-Innovation and Digital Transformation Relationship: Circular Economy as a Focal Point
  • 2021, Cleaner Production with Economic and Environmental Assessment: A Case Study in an Aeronautical Workshop
  • 2020, Service Robots in the Hospitality Industry: An Exploratory Literature Review
  • 2020, Geopolitical Perspective on the Sea: Key Highlights from the Past and for the Future, Springer Singapore
  • 2020, Digitalization: A Literature Review and Research Agenda
  • 2020, Cultural Awareness for Civilian-Military Cooperation in Sub-Saharan Africa, Springer Singapore
  • 2020, Artificial Intelligence in Service Delivery Systems: A Systematic Literature Review


  • 2022, NATO Mission Iraq-Advisor Handbook, João Carlos Gonçalves dos Reis
  • 2022, Industrial Engineering and Operations Management, João Carlos Gonçalves dos Reis, Springer International Publishing
  • 2021, Industrial Engineering and Operations Management, Antônio Márcio Tavares Thomé; Rafael Garcia Barbastefano; Luiz Felipe Scavarda; João Carlos Gonçalves dos Reis; Marlene Paula Castro Amorim, Springer International Publishing
  • 2020, Industrial Engineering and Operations Management, Reis, João, Springer International Publishing
  • 2019, Industrial Engineering and Operations Management II, João Reis; Sandra Pinelas; Nuno Melão, Springer International Publishing
  • 2019, Industrial Engineering and Operations Management I, João Reis; Sandra Pinelas; Nuno Melão, Springer International Publishing
  • 2017, New ways to deal with omni-channel services: Opening the door to synergies, or problems in the horizon?, Reis, J.; Amorim, M.; Melão, N.
  • 2015, Disclosing paths for multi-channel service research: A contemporaneous phenomenon and guidelines for future investigations, Reis, J.; Amorim, M.; Melão, N.

Artigo em conferência

  • 2021, Preface
  • 2020, Preface
  • 2019, Preface
  • 2019, Preface
  • 2017-09, Omni-channel service operations: Building technology-based business networks

Outra produção

  • 2021-06, Technological Evolution in Grocery Retail: A Systematic Literature Review
  • 2021-06, Impacts of COVID-19 in Retail: A Case Study Research
  • 2021-03, The Influence of COVID-19 in Retail: A Systematic Literature Review
  • 2020-06, Using Social Networks in Personnel Selection: A Survey of Human Resource Professionals
  • 2020-06, Robotic Services in Smart Cities: An Exploratory Literature Review
  • 2020-05-09, Military Training Mission in Iraq: An Exploratory Case Study Research
  • 2020-01-09, Empirical Analysis of Call Center Load & Service Level for Shift Planning
  • 2020-01-09, Artificial Intelligence Theory in Service Management
  • 2019-06, The Portuguese Special Operations Forces as Instrument of Foreign Policy: The Case Study of Afghanistan
  • 2019-06, The Obstacles Women Face in Gaining Access to Special Operations Forces
  • 2019-06, Impacts of Artificial Intelligence on Public Administration: A Systematic Literature Review
  • 2018, Digital Transformation: A Literature Review and Guidelines for Future Research


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