João Reis

João Reis


João Reis is a Professor of Service Science, Operations Management, and Supply Chain Management. He obtained his doctorate degrees in Industrial Engineering and Political Science from the University of Aveiro and Military Sciences from the Military University Institute (Portugal). In recent years, he has conducted scientific research in Digital Transformation, Artificial Intelligence, and Service Robots. He is a research fellow at the Research Unit on Governance, Competitiveness, and Public Policy (GOVCOPP) and the Research Centre for Asset Management and Systems Engineering (RCM2+). In addition to the roles above, he also serves as a faculty member at the Portuguese Military Academy, where he conducts scholarly research in Political-Military Affairs, specifically focusing on Gender Studies, Defense Industry, and Common Security and Defence Policy (CSDP).


  • Mestrado
  • Licenciatura
  • Licenciatura
    Ciências Militares
  • Mestrado
    Ciências Militares
  • Doutoramento
    Engenharia e Gestão Industrial
  • Título de especialista
    Operações Militares (subárea Logística Militar) e Técnicas e Tecnologias Militares
  • Doutoramento
    Ciência Política
  • Doutoramento
    Ciências Militares


Journal article

  • 2024-01, Socioenvironmental assessment and application process for IOT: A comprehensive approach, Journal of Cleaner Production
  • 2023-12-01, Exploring Applications and Practical Examples by Streamlining Material Requirements Planning (MRP) with Python, Logistics
  • 2023-11, A Systematic Literature Review on the Application of Automation in Logistics, Logistics
  • 2023-09-25, Exploring Gender Perspectives Among Gendarmerie and Army Cadets at the Portuguese Military Academy: A Comprehensive Analysis, Sexuality & Culture
  • 2023-09-24, The implementation of the Women, Peace and Security (WPS) agenda in the European Gendarmerie Forces, International Journal of Police Science & Management
  • 2023-04-21, Artificial Intelligence and disruptive technologies in Service Systems: a bibliometric analysis, International Journal of Innovation and Technology Management
  • 2023-04-15, User communities: from nice-to-have to must-have, Journal of Innovation and Entrepreneurship
  • 2023-02-21, Online Monitoring of Sensor Calibration Status to Support Condition-Based Maintenance, Sensors
  • 2023-01, Digital transformation: A meta-review and guidelines for future research, Heliyon
  • 2022-12-19, Artificial Intelligence Trends and Applications in Service Systems, Applied Sciences
  • 2022-12-09, Quintuple Helix Innovation Model for the European Union Defense Industry—An Empirical Research, Sustainability
  • 2022-10-12, Green Defense Industries in the European Union: The Case of the Battle Dress Uniform for Circular Economy, Sustainability
  • 2022-08, Where Are Smart Cities Heading? A Meta-Review and Guidelines for Future Research, Applied Sciences
  • 2022-06, A Conceptual Model Proposal to Assess the Effectiveness of IoT in Sustainability Orientation in Manufacturing Industry: An Environmental and Social Focus, Applied Sciences
  • 2022-05, Using Lean to Improve Operational Performance in a Retail Store and E-Commerce Service: A Portuguese Case Study, Sustainability
  • 2022-05, Fintechs and Institutions: A Systematic Literature Review and Future Research Agenda, Journal of Theoretical and Applied Electronic Commerce Research
  • 2022-02-15, A Igualdade de Género na União Europeia: a implementação da agenda mulheres, paz e segurança, RISTI - Revista Ibérica de Sistemas e Tecnologias de Informação Iberian Journal of Information Systems and Technologies
  • 2022-02, United Nations (UN) Disaster Risk Reduction Framework: Case Study of the Portuguese Army on UN Challenges in the Context of Sustainable Risk Mitigation, Sustainability
  • 2022-01-31, Defence industries and open innovation: ways to increase military capabilities of the Portuguese ground forces, Defence Studies
  • 2022, Gender Equality in the European Union: the implementation of the women, peace, and security agenda,A Igualdade de Género na União Europeia: a implementação da agenda mulheres, paz e segurança, RISTI - Revista Iberica de Sistemas e Tecnologias de Informacao
  • 2021-11-12, Neverland or Tomorrowland? Addressing (In)compatibility among the SDG Pillars in Europe, International Journal of Environmental Research and Public Health
  • 2021-11, Civil-Military Cooperation: Integrated Logistics in Response to the COVID-19 Crisis, Logistics
  • 2021-08, Maintenance Prediction through Sensing Using Hidden Markov Models—A Case Study, Applied Sciences
  • 2021-06-25, Quality of Work Life According to Walton’s Model: Case Study of the Higher Institute of Defense Studies of Mozambique, Social Sciences
  • 2021-05, High-Tech Defense Industries: Developing Autonomous Intelligent Systems, Applied Sciences
  • 2021-04, The Role of Industry 4.0 and BPMN in the Arise of Condition-Based and Predictive Maintenance: A Case Study in the Automotive Industry, Applied Sciences
  • 2021-03, Two Sides of the Same Coin. University-Industry Collaboration and Open Innovation as Enhancers of Firm Performance, Sustainability
  • 2021-03, Counterintelligence Technologies: An Exploratory Case Study of Preliminary Credibility Assessment Screening System in the Afghan National Defense and Security Forces, Information
  • 2021-03, Circular Economy and Internet of Things: Mapping Science of Case Studies in Manufacturing Industry, Sustainability
  • 2021-01-06, Politics, Power, and Influence: Defense Industries in the Post-Cold War, Social Sciences
  • 2021, Using a Systematic Literature Review to Build a Framework for University-Industry Linkages using Open Innovation, Procedia Computer Science
  • 2021, The path to digital transformation: Overcoming prejudice in the digital era with service operations, International Journal of Services and Operations Management
  • 2021, Social networks in personnel selection: profile features analyzed and issues faced by hiring professionals, Procedia Computer Science
  • 2021, Influence of artificial intelligence on public employment and its impact on politics: a systematic literature review, Brazilian Journal of Operations & Production Management
  • 2021, Industrial Engineering and Operations Management a view from IJCIEOM 2020-2021, Brazilian Journal of Operations & Production Management
  • 2021, Exploratory Theoretical Model for the Implementation of Electric Vehicles: The Case Study of the Portuguese Army,Desenvolvimento de um Modelo Teórico–Conceptual para Implementação de Veículos Elétricos: Estudo de Caso do Exército Português, RISTI - Revista Iberica de Sistemas e Tecnologias de Informacao
  • 2021, Democracy and the challenges of globalisation: a theoretical framework, Sri Lanka Journal of Social Sciences
  • 2020-11-16, Artificial Intelligence Research and Its Contributions to the European Union’s Political Governance: Comparative Study between Member States, Social Sciences
  • 2020-11, Service robots in the hospitality industry: The case of Henn-na hotel, Japan, Technology in Society
  • 2020-08, Impact of Artificial Intelligence Research on Politics of the European Union Member States: The Case Study of Portugal, Sustainability
  • 2020-04, Selecting talent using social networks: A mixed-methods study, Heliyon
  • 2020-02, Sustainable economies: Using a macro-economic model to predict how the default rate is affected under economic stress scenarios, Sustainable Futures
  • 2020, The path to digital transformation: overcoming prejudice in the digital era with service operations, International Journal of Services and Operations Management
  • 2020, Counterintelligence in Afghanistan: Preliminary credibility assessment screening system, Advances in Military Technology
  • 2019-10-04, Gender Inequalities in the Military Service: A Systematic Literature Review, Sexuality & Culture
  • 2019, Implementing electric vehicles in public services: a case study research, International Journal of Electric and Hybrid Vehicles
  • 2019, Exploring Opportunities for Artificial Emotional Intelligence in Service Production Systems, IFAC-PapersOnLine
  • 2019, Addressing Service Failure and Recovery in Digital Service Systems: Opportunities and Challenges, Journal of Reviews on Global Economics
  • 2018-11-02, Service failure and recovery in technology-based business networks, International Journal of Quality and Service Sciences
  • 2018-07, Multichannel service failure and recovery in a O2O era: A qualitative multi-method research in the banking services industry, International Journal of Production Economics
  • 2018, Omni-channel Service Architectures in a Technology-based Business Network: An Empirical Insight
  • 2017, Omni-channel Service Operations: Building Technology-based Business Networks, IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI)
  • 2012, Desenho e controlo de serviços multicanal: Um estudo de caso de um banco português, Revista Portuguesa E Brasileira de Gestão


  • 2023, Military Gender Studies (MGS) Army Handbook, 1, Paulo Machado; Sofia Menezes; Reis, João; Ana Romão; Ramona-Elena Herman; Stefania Bumbuc; Isabela-Anda Dragomir; et al, 5 Livros
  • 2022, NATO Mission Iraq-Advisor Handbook, João Carlos Gonçalves dos Reis
  • 2022, Industrial Engineering and Operations Management, João Carlos Gonçalves dos Reis, Springer International Publishing
  • 2021, Industrial Engineering and Operations Management, Antônio Márcio Tavares Thomé; Rafael Garcia Barbastefano; Luiz Felipe Scavarda; João Carlos Gonçalves dos Reis; Marlene Paula Castro Amorim, Springer International Publishing
  • 2020, Industrial Engineering and Operations Management, Reis, João, Springer International Publishing
  • 2019, Industrial Engineering and Operations Management II, João Reis; Sandra Pinelas; Nuno Melão, Springer International Publishing
  • 2019, Industrial Engineering and Operations Management I, João Reis; Sandra Pinelas; Nuno Melão, Springer International Publishing
  • 2017, New ways to deal with omni-channel services: Opening the door to synergies, or problems in the horizon?, Reis, J.; Amorim, M.; Melão, N.
  • 2015, Disclosing paths for multi-channel service research: A contemporaneous phenomenon and guidelines for future investigations, Reis, J.; Amorim, M.; Melão, N.

Book chapter

  • 2024, Sustainable Transport: A Systematic Literature Review
  • 2024, Improving Regulations for Automated Design Checking Through Decision Analysis Good Practices: A Conceptual Application to the Construction Sector
  • 2023, Towards Digital Transformation: A Case Study to Identify and Mitigate COVID-19 in the Retail Industry
  • 2023, Socioenvironmental Effectiveness of IoT: Structure and Elements of a Proposal Assessment Tool
  • 2023, Artificial Intelligence in Supply Chain Management: A Systematic Literature Review and Guidelines for Future Research
  • 2022, Technological Disruption in Grocery Retail: An Overview of the Last Decade (2012–2021), Springer International Publishing
  • 2022, Chosen Aspects of Cultural Awareness Training in the Military. Case Study of Polish Troops’ Training in the years 2003–2020
  • 2021, Public Transport Systems and its Impact on Sustainable Smart Cities: A Systematic Review
  • 2021, Open Innovation and User-Community as Enhancers of Sustainable Innovation Ecosystems
  • 2021, Eco-Innovation and Digital Transformation Relationship: Circular Economy as a Focal Point
  • 2021, Cleaner Production with Economic and Environmental Assessment: A Case Study in an Aeronautical Workshop
  • 2020, Service Robots in the Hospitality Industry: An Exploratory Literature Review
  • 2020, Geopolitical Perspective on the Sea: Key Highlights from the Past and for the Future, Springer Singapore
  • 2020, Digitalization: A Literature Review and Research Agenda
  • 2020, Cultural Awareness for Civilian-Military Cooperation in Sub-Saharan Africa, Springer Singapore
  • 2020, Artificial Intelligence in Service Delivery Systems: A Systematic Literature Review

Conference paper

  • 2021, Preface
  • 2020, Preface
  • 2019, Preface
  • 2019, Preface
  • 2017-09, Omni-channel service operations: Building technology-based business networks

Other output

  • 2021-06, Technological Evolution in Grocery Retail: A Systematic Literature Review
  • 2021-06, Impacts of COVID-19 in Retail: A Case Study Research
  • 2021-03, The Influence of COVID-19 in Retail: A Systematic Literature Review
  • 2020-06, Using Social Networks in Personnel Selection: A Survey of Human Resource Professionals
  • 2020-06, Robotic Services in Smart Cities: An Exploratory Literature Review
  • 2020-05-09, Military Training Mission in Iraq: An Exploratory Case Study Research
  • 2020-01-09, Empirical Analysis of Call Center Load & Service Level for Shift Planning
  • 2020-01-09, Artificial Intelligence Theory in Service Management
  • 2019-06, The Portuguese Special Operations Forces as Instrument of Foreign Policy: The Case Study of Afghanistan
  • 2019-06, The Obstacles Women Face in Gaining Access to Special Operations Forces
  • 2019-06, Impacts of Artificial Intelligence on Public Administration: A Systematic Literature Review
  • 2018, Digital Transformation: A Literature Review and Guidelines for Future Research


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