Disciplina Agências de Viagens e Operadores Turísticos

Understand the structure of tourism distribution and the role of travel agencies and tour operators within the tourism ecosystem. Become familiar with the functions, classifications, and terminology associated with this activity. Analyze consumer behavior and adapt the design of travel packages accordingly. Interpret the value chain and the contribution of aggregators, channel managers, and central reservation systems (CRS). Understand the evolution of air distribution and the NDC (New Distribution Capability) model. Develop practical skills in global distribution systems (GDS), particularly Galileo, applying procedures related to booking, pricing, and availability management. Completion of this curricular unit allows students to obtain GALILEO CERTIFICATION from Travelport, upon passing a specific exam. All procedures will be explained during class sessions. Note: The syllabus of this curricular unit was reviewed by APAVT (Portuguese Association of Travel and Tourism Agencies).

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Tourism Distribution: Concepts and structure of tourism distribution. Functions and classification of travel agencies (TAs) and tour operators (TOs). Relationships between TAs, TOs and the tourism system. Package design and travel organization. Value chain in the travel ecosystem. Role of CRS, channel managers and hotel aggregators. Disintermediation trends. Air Distribution: Evolution from traditional GDS to direct digital channels. NDC model and its impact on connectivity and personalization. Role of aggregators and metasearch engines (e.g. Skyscanner). Coexistence of B2B platforms, GDS and airline direct channels. GDS ? Galileo: Key GDS platforms. Booking file fields. Fare quote and pricing procedures.Descrição dos conteúdos [Preencher Tópico] [Preencher Descritivo] [Preencher Tópico] [Preencher Descritivo]

During the course of the theoretical classes, students will have the possibility to contact with the real world, through the contact with specialists who work in Travel Agencies and Tour Operators, both international and national, in order to develop creative skills and the ability to solve progressively more complex problems. ability to solve progressively more complex problems. Thus, there will be several thematic seminars and study visits. The Inverted Classroom methodology will also be applied through group work to solve problems, case studies, and learning. problem-solving, case studies, and peer learning.

Abranja, N. e Magalhães, C. (2018). Gestão de agências de viagens e turismo. Lidel-Edições Técnicas, Lda. APAVT (2024). A distribuição turística no Pós-Pandemia. EY-Parthenon. Fayos-Solà, E., Cooper, C. (2019). The Future of Tourism?Innovation for Inclusive Sustainable Development. Springer, Cham. https://doi.org/10.1007/978-3-319-89941-1_18 Kumar, A., & Shankar, A. (2023). Why do Consumers Forgive Online Travel Agencies? A Multi-study Approach. Australasian Marketing Journal, 32(4), 323-338. https://doi.org/10.1177/14413582231194071 (Original work published 2024) Travelport (2017). Galileo for Travel Professionals - Using Travelport Smartpoint 6.0. Ed. Travelport. turismo. Lisboa: Lidel. Viljoen, K., Roberts-Lombard, M., & Jooste, C. (2015). Reintermediation strategies for disintermediated travel agencies: a strategic marketing perspective. The International Business & Economics Research Journal (Online), 14(3), 561.