Class Quality Management

it is intended that by the end of this course the students reveal skills and capabilities that will enable them to: Integrate and related organizations that have adopted strategic objective of total quality management.

Not applicable

1. Concept definitions and characteristics of quality. Costs of quality. Evolution of total quality management (TQM). 2. Classical models of quality. Array of quality management. 3. Tools and techniques of Quality importance of quality tools and techniques in solving structured problems. Classic Quality Tools (Flowchart; Data collection sheets, histogram, Pareto chart, Ishikawa diagram, scatter plot, Cards). Quality and metrology. 4. Quality Management Systems (ISO 9000 series) 5. Total quality programs (EFQM model) 6. Evaluation of the quality.

The classes will be theoretical and practical. The presentation of the matter shall be based on bibliography established base and previously communicated to students. Students are encouraged to participate in the discussion of the concepts and your application. The practical lessons are based on illustrative issues from the application of those concepts in current situations of management of organizations. Attendance and class participation Assessment will consider cumulatively the attendance and participation of students in the classroom. Determination of final classification: Test: 60% Work: 40%.

Pires, António (2023). Sistemas de Gestão da Qualidade (3ª edição revista e atualizada), Edições Sílabo.