The Student Advisor is responsible for collecting complaints about problems of an academic or administrative nature that are not immediately resolved in Organs proper bodies, as described in Article 9 of the ULHT Statutes.
Based on impartiality and dialogue, the Provider will collect all the information necessary to resolve any academic and/or administrative problems. Based on the situations exposed to it, it issues recommendations aimed not only at resolving situations on time, but also at changing procedures, if applicable, so that similar situations are avoided in the future.
The Advisor's mission is to help improve the relationship between the Institution's agents and actors (academic community) in the continuous improvement of the educational and scientific quality of the ULHT and of the services essential to the functioning of the institution, acting in accordance with the Law, Regulations and common sense, supported by the dialogue between the parties involved.
At ULHT, there is a spirit of openness in solving problems. And, in the Lusophone spirit, this Provider intends to be an provider* leaving a way of dialogue to listen to students in their problems and, as a moderator and facilitator, help their resolution.
All ULHT Students must go to the Provider to report any situation that they consider to be impairing the normal academic or administrative functioning, or simply to clarify any doubts within the scope of academic life. We intend to guarantee the excellence and quality that ULHT intends to maintain and improve.
For an effective and better organization, the preferred means of contact is electronic, filling in the form or sending an email message to comprar.aluno@ulusofona.pt.
Prof. Doutor José Diogo Mateus,
Student Provider in ULHT.
provedor.aluno@ulusofona.pt
