Class Concessions Management

Be fully up-to-date on how airports in the future need to manage their concession programmes, and, to ensure revenue generation from the non-aeronautical perspective

Not applicable

Overview of Airport Concession Programmes Establishing goals for the Concession Programme Passenger and Customer Profiles Developing the Concession Space Plan The Concession Mix Concession Contracting & Agreements  Procurement  Services, Storage and Logistics Capital Investments Managing the Concession Programme

Also include innovative methodologies to support the teaching-learning process used, adoption of digital pedagogical resources (viewing case studies, pedagogical gaming strategies in the classroom that enhance the acquisition and development of skills/learning).

Graham, A. (2023). Managing Airports An International Perspective, 6th Edition, London and New York, Routledge Publisher, ISBN 9781032216386. Young, S.; Wells, A. (2019); Airport Planning and Management, 7th edition,London and New York, Routledge Publisher, ISBN 978-12601424 Vicente, José; Dionisio, A.; Reis, Felipa Lopes (2021), “The determinants of air transport passenger demand of the Chinese and Taiwan aviation markets from Lisbon International Airport: an Empirical modelling analysis”. International Journal of Business Excellence, ISSN 1756-0047.  DOI: 10.1504/IJBEX.2020.10030066. Vicente, José; Reis, Felipa Lopes (2021), “Determinant’s behaviour analysis of demand for passengers to the Portuguese air travel leisure market: Application with Partial Least Squares Regression (PLS)”. International Journal of Business Excellence, ISSN: 1756-0047.  DOI: 10.1504/IJBEX.2019.10028546.