Class Leadership, Conflict Management and Negotiation

Enable students to develop interpersonal skills within the scope of organizational systems that involve vertical and horizontal relationships. Provide the theoretical framework, as well as practical tools that allow them to develop reflective and participatory capacity with a focus on leadership, conflict management and negotiation and mediation.

Not applicable

1. Leadership: The role of the leader in organizations, profile and skills. 2. Motivation: Motivating people and teams. 3. Coaching and the profile of the coach leader: Objectives and characteristics of the coach. 4. Conflicts in organizations: Conflict, the conflict process, and its functional and dysfunctional effects. Conflict management and resolution. 5. Negotiation in organizations: Types, phases, and negotiation strategies. The effectiveness of negotiation. Rational thinking and emotions in negotiation. 6. Conflict mediation in organizations: Mediation: definition; mediation in the organization; advantages and limitations; strategies and techniques; the mediator. 7. Current challenges for leadership and conflict management: The impact of change, technological innovation, multiculturality, multigenerationality in leadership, conflicts, and negotiation/mediation.

On developing the program contents, the following methodologies will be used: Cooperative Learning: Students work in small groups to resolve questions and apply processes. This methodology encourages cooperation, communication and the development of social skills, at the same time, it encourages peer-to-peer learning. Case Studies: Students analyze real situations, seeking to identify problems, solutions and possible developments. This methodology encourages critical thinking, decision-making and the application of theoretical knowledge in practical contexts.

Cunha, P & Leitão, S. (2012). Manuel de Gestão de Construtiva de Conflitos. Edições Fernando Pessoa. Cunha, P. (2001). Conflito e Negociação Asa. Cunha, M. P.; Rego, A.; Cunha, R. C. & Cabral-Cardoso, C. (2006- 6ª ed). Manual de Comportamento organizacional e gestão. Lisboa: HR Editora. Deutsch, M.; Coleman, T. & Marcus, E. (2011), The handbook of conflict resolution: Theory and Pratice. Fachada, O. (2014). Liderança-A prática da Liderança-A Liderança na prática. Lisboa: Sílabo. Jesuíno, J. C. (2005). Processos de liderança (4ª Ed.), Lisboa: Livros Horizonte. Russell, M. (2022) Mediation Matters: Pratical Negotiation Strategies from a Nationally Recognize Mediator. Clovercroft. Thompson, L. (2020). The Mind and the heart of the negotiator (7th Edition). Pearson Education Inc.