Class Ethics and Humanization of Processes and Services

The Ethics and Humanisation of Processes and Services curricular unit examines the ethical principles that guide the management and delivery of services within social economy organisations, promoting interventions centred on human dignity, human rights, and the quality of care and social service provision. Throughout the curricular unit, students will develop competencies to integrate ethical principles into decision-making, implement humanisation practices in organisational processes and service delivery, identify and prevent situations of neglect, abuse, and the inappropriate use of restrictive measures, while promoting person-centred care and interdisciplinary collaboration. This curricular unit contributes to the education of professionals capable of leading organisational processes with ethical responsibility, social commitment, and a strong focus on the continuous improvement of service quality.  

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1.Fundamentals of ethics and deontology in social services 2. Humanisation of processes and impact on the dignity of users 2.1.Humanism, humanisation and humanitude 2.1.1 Balancing the principles of management with those of humanising services 2.1.2 Empathy vs. compassion in the provision of care 2.1.3 Characteristics of professionals when working towards humanisation 3 Standards and procedures in situations of neglect and mistreatment. 4. management of physical and medication restraint: good practice and regulations 5. person-centred care and follow-up techniques. 6. interdisciplinarity and ethics in decision-making.

The combination of expository and practical methods allows students to integrate theory and practice, developing critical thinking about ethics in social services. Analysing cases and simulations strengthens the ability to intervene in situations of vulnerability. Assessment based on solving real problems promotes the application of acquired knowledge, preparing students for the ethical and humanised management of processes and services.

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