Class Lean Process Management

The course explores the principles and practices of Lean process management, focusing on the analysis, design and continuous improvement of organizational processes. Its scope covers systems theory, the process approach, process mapping techniques, value¿added analysis, workflow redesign and the full Business Process Management (BPM) cycle. As an intervention field, the course equips students to diagnose inefficiencies, optimise process performance and implement control and monitoring mechanisms that support operational excellence. Within the study cycle, it provides essential methodological and analytical foundations for understanding how organizations create value and how processes can be systematically improved to enhance efficiency, quality and customer satisfaction.

Not applicable

Systems theory and process approach Process mapping techniques Redesign of business processes The BPM cycle and its phases Value-added analysis of a business process Control and monitoring of processes

The course adopts innovative online teaching-learning methodologies that combine interactive lectures with hands¿on digital practice, using real¿time process¿mapping tools, collaborative whiteboards and workflow¿simulation platforms. Students engage in problem¿based learning through virtual case studies, redesign exercises and value¿added analysis tasks that mirror real organizational challenges. Synchronous sessions promote active participation through breakout discussions, live modelling and peer feedback, while asynchronous activities integrate short video demonstrations, guided mapping assignments and reflective prompts. This digitally supported, practice¿oriented approach ensures an engaging and applied learning experience aligned with the course's analytical and improvement¿focused outcomes.

1. Womack, J. P., & Jones, D. T. (2003). Lean Thinking: Banish Waste and Create Wealth in Your Corporation (2nd ed.). Free Press. A foundational reference on Lean principles, value¿added analysis and process improvement, directly supporting the course's focus on identifying waste and redesigning processes. 2. Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2018). Fundamentals of Business Process Management (2nd ed.). Springer. A comprehensive academic reference covering the BPM lifecycle, process modelling, analysis, redesign and monitoring