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Presentation
Presentation
In this curricular unit, the theme related to information, communication and negotiation techniques is addressed in order to ensure that the professional Human Resources Manager knows and understands the concepts, the practical importance and the interrelation between the thematic tripod.
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Class from course
Class from course
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Degree | Semesters | ECTS
Degree | Semesters | ECTS
Bachelor | Semestral | 5
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Year | Nature | Language
Year | Nature | Language
2 | Optional | Português
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Code
Code
ULP292-3439
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Prerequisites and corequisites
Prerequisites and corequisites
Not applicable
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Professional Internship
Professional Internship
Não
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Syllabus
Syllabus
Description of contents Information and communication in the company: downward and upward information, information and communication policies, information technologies and people management. Organizational communication: the basic dimensions of the communicational process, non-verbal messages and active listening, feedback and performance, personal communication styles, communication flows and patterns in organizations, communication in the computerized information age, the external and internal public of companies, internal communication (internal marketing). Negotiation: fundamental elements of negotiation, negotiation typology, negotiation errors, negotiation strategies, techniques and tactics.
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Objectives
Objectives
1) In the scope of information, familiarize students with the types of information and communication policies existing in the organization and also know and understand information technologies and people management. 2) In the scope of communication, analyze the basic dimensions of the communication process, distinguish the various personal communication styles, understand the communication flows and patterns in organizations, analyze and face a crisis communication situation, distinguish between internal and external public organizations and understand the importance of internal communication within the organization. 3) In the negotiation component, identify and analyze the fundamental elements of a negotiation process, know and understand the negotiation typology, identify the main errors in a negotiation process and know and understand the negotiation strategies, techniques and tactics.
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Teaching methodologies
Teaching methodologies
Case studies. Problem solving. Application of theory to real cases. Debates for applying theory to practice.
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References
References
- Beirão, Inácio, Maria Vasconcelos, Joaquim Caetano, Maria Inês Nunes e Paulo Vasconcelos (2008), Manual de Comunicação Empresarial. Porto: Plátano. - Carvalho, José Crespo de. (2008), Negociação (3ª ed.), Lisboa: Sílabo. - Rego, Arménio (2016), Comunicação Pessoal e Organizacional ¿ Teoria e Prática (4º ed), Lisboa: Sílabo. - Rego, Arménio (2016), Comunicação Pessoal e Organizacional ¿ Manual de exercícios (4º ed), Lisboa: Sílabo.
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Assessment
Assessment
Descrição dos instrumentos de avaliação (individuais e de grupo) ¿ testes, trabalhos práticos, relatórios, projetos... respetivas datas de entrega/apresentação... e ponderação na nota final.
Exemplo:
Descrição
Data limite
Ponderação
Seminário
dd-mm-yyyy
20%
Estudo de caso
dd-mm-yyyy
40%
Teste (Frequência)
40%
Adicionalmente poderão ser incluídas informações gerais, como por exemplo, referência ao tipo de acompanhamento a prestar ao estudante na realização dos trabalhos; referências bibliográficas e websites úteis; indicações para a redação de trabalho escrito...
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Mobility
Mobility
No
