Class Quality Management

- Identify the main benefits and costs of the Quality of tourist services. - Identify the advantages of implementing a Quality Management System. - Recognize the difficulties inherent to the process and propose solutions adapted to the reality of the organization in question. - Interpret and be able to explain the different models and techniques of Quality Management in Services and select the most appropriate ones for real situations. - Recognize the benefits of integrating Management Systems (Quality, Health and Safety and Environment). - Identify good Total Quality Management practices in tourist services. - Recognize the relevance and know how to propose a complaints management system suited to concrete realities. - Explain and propose Quality tools appropriate to the specific context of managing tourist services.