Class Total Quality Management (TQM) and Enterprise Excellence

The course provides an integrated overview of Total Quality Management and contemporary enterprise excellence frameworks, examining how organizations design, implement and sustain quality¿driven management systems. Its scope covers the principles of TQM, the structure and application of the EFQM Excellence Model, the requirements and managerial implications of ISO 9001 and ISO 9004, and the role of integrated management systems in supporting strategic alignment and continuous improvement. The course also addresses internal audit practices as mechanisms for performance assessment, learning and organizational maturity development.

Not applicable

TQM & Excellence Models EFQM Model Quality Management Systems (ISO 9001 & ISO 9004) Integrated management systems Audits to management systems

The course adopts innovative, digitally supported teaching¿learning methodologies designed for an online environment, combining interactive lectures with problem¿based learning, case¿study analysis and simulation¿based activities that mirror real organizational quality challenges. Synchronous sessions promote collaborative work through breakout discussions, live polling and structured debates, while asynchronous components use short video explainers, guided readings and reflective prompts to deepen understanding. Students engage with practical tools such as audit checklists, maturity assessment grids and excellence model diagnostics, applying them in virtual group exercises that foster experiential learning and critical thinking. Continuous feedback, peer interaction and the use of digital whiteboards and collaborative platforms ensure an active, student¿centred learning experience.

1. Oakland, J. S. (2014). Total Quality Management and Operational Excellence: Text with Cases (4th ed.). Routledge. A comprehensive and practice¿oriented reference covering TQM foundations, quality planning and control, continuous improvement, organizational excellence, and system integration-fully aligned with the conceptual and applied components of your course. 2. Van der Wiele, T., & Brown, A. (Eds.). (2017). Excellence in Performance Management: The EFQM Model. Springer. A focused and up¿to¿date reference on the EFQM Excellence Model, organizational maturity, assessment methodologies, and performance improvement-matching the excellence and audit¿related parts of your syllabus.