Class Group Dynamics and Conflict Management

From the perspective of the Human Resources Manager, a deep understanding of human behavior when in a group and in a team is essential. In this CU, Group Dynamics and Conflict Management are approached with a double focus: theoretical and practical.

Not applicable

1 - Group: definition; types of groups; variables that influence the effectiveness of the groups; decision-making techniques in groups; teams; process of teambuilding. 2 - Conflict: definition; types of conflicts; levels of conflict; conflict management; positive and negative effects of the conflict. 3 - Negotiation: definition; processes; types and stages of negotiation; effective negotiation; strategies and business tactics; the influence of individual characteristics.  

  Case studies. Problem solving. Application of theory to real cases. Group dynamics.

Forsyth, D. R. (2014). Group dynamics (6th ed.). Belmont, CA: Wadsworth Cengage Learning. Costa, R. (2012), Equipas de alto rendimento: saber liderar equipas de trabalho, Lisboa: Editora RH. Cunha, P. & Leitão, S. (2011), Manual de Gestão Construtiva de Conflitos, Porto: Ed. Fernando Pessoa. Falide, I. (2010), Manual do facilitador para dinâmicas de grupo, Campinas: Papirus editora. Ferreira, J. M. & Neves, J. & Caetano, A. (2011), Manual de psicossociologia das organizações, Lisboa: Editora Escolar. Forsyth. D. R. (2018), Group Dynamics, 7th edition, Belmont, CA: Cengage Learning. Jaca, M. & Díaz, M. (2005), Gestión del conflicto, negociación y mediación, Madrid: Pirámide. Monteiro, I. & Sousa, F. (2010), Liderança de equipas na resolução de problemas complexos, Lisboa: Silabo. Moscovici, F. (2011), Desenvolvimento interpessoal: treinamento em grupo, Rio de Janeiro: José Olympio.