Journeys Lean in Retail & Sales

This event aims to foster connections between students, alumni, faculty, companies, and professionals, focusing on Industrial Engineering and Management. In a setting dedicated to training, experience sharing, and networking, the sessions will offer a variety of activities that will highlight the crucial role of the Industrial Management Engineer in technological innovation and the efficient management of various industrial sectors.

LEAN is a management philosophy aimed at eliminating waste, increasing productivity, and creating more value for the customer. We are very accustomed to seeing and hearing about LEAN in operational environments and manufacturing settings. But how can we also apply the LEAN methodology, not only to optimise productivity and gain efficiency, but also to increase sales? How can we engage commercial teams to develop actions and improvement plans in response to less positive commercial results? How can we generate more sales simply by focusing, fostering accountability, and encouraging healthy competition among team members?

Scientific Organisation:
Professor Raphaela Vidal

Co-organisation:
Professor Pedro A. Marques

Speaker

Daniel Bourdain
Head of Continuous Improvement at Leroy Merlin Portugal

He is responsible for developing and implementing the LEAN Programme at the company, working across the 47 stores with teams in commerce, supply chain, customer relations, as well as central teams. Previously, he was in charge of implementing the Kaizen Methodology in the 570 CTT stores and spent two years developing the B2B segment in the Energy and Retail sector.