The syllabus is designed to provide professionals with the knowledge and skills to perform their duties in different areas of business activity, namely: managing organizational processes, continuously improving working methods to increase productivity, evaluating and optimizing performance indicators, designing appropriate corporate governance strategies, managing the life cycle of assets more effectively, evaluating and minimizing strategic and operational risks, among others.
SYLLABUS
Corporate Strategy and Governance
- Corporate Mission, Vision, Values and Policies
- Strategy planning and deployment (Hoshin Kanri)
- Stakeholders management
- Corporate governance and business ethics
- Leadership and corporate culture
Risk Management & Business Continuity Plan
- ISO 31000 and ISO 22301 standards
- Business impact analysis & business continuity planning
- Risk management procedure
- Risk assessment techniques
- Operational risk management
Entrepeneurship & Innovation Management
- Entrepreneurship theory and Innovation management
- Learning organization
- Product-market research based on lean start-up
- Creativity and the Voice of the Customer
- New Product/Service Development
Operations & Flow Management
- Value Stream Management
- Enterprise Resource Planning
- Work study methods
- SMED
- Production flow and logistics flows
- Operational efficiency
- Balancing of production/assembly lines
Logistics & SCM
- Logistics strategy and supply chain integration
- Procurement and purchasing
- Planning and controlling SC flows
- Demand and capacity management
- Customer Relationship Management
- Inventory management
Lean Process Management
- Systems theory and process approach
- Process mapping techniques
- Redesign of business processes
- The BPM cycle and its phases
- Value-added analysis of a business process
- Control and monitoring of processes
Reliability & Assets Management
- Asset management systems (ISO 55001)
- Maintenance planning and scheduling
- Spare parts optimization
- Autonomous maintenance
- Total productive Maintenance (TPM)
- KK for maintenance
TQM & Enterprise Excellence
- TQM & Excellence Models
- EFQM Model
- Quality Management Systems (ISO 9001 & ISO 9004)
- Integrated management systems
- Audits to management systems
Lean Management & Six Sigma Methodologies
- Daily Kaizen
- Lean, Six Sigma, and Theory of Constraints (TLS)
- DMAIC methodology
- Design for Lean Six Sigma
- Shingo Model + KBS (Kaizen Business System)
Green and Business Sustainability
- Lean & Green
- Environmental management systems (ISO 14001)
- Business sustainability management
- Corporate social accountability
- Lean Safety